Terms and conditions

Below you can find the general terms and conditions for purchases at Bollerup Jensen Retail webshop. We encourage you to read the terms and conditions thoroughly before accomplishing a purchase. 

Information about the company

www.bollerupjensen.dk and www.bollerup-jensen.dk is owned by Bollerup Jensen A/S, CVR: 12516800.

In the meantime it is Bollerup Jensen Retail A/S that is responsible for sales through the website:

Bollerup Jensen Retail A/S
Bindesbølvej 16-20
6880 Tarm
Danmark

CVR: 40183485

Prices and payment

All amounts are indicated in DKK, Danish crowns, and are inkluding 25% VAT. There is reservations towards printing errors, changes in exchange rates and prices as well as technical errors. 

The webshop accepts payment on following cards:       Dankort, VISA, MasterCard, Maestro, som angivet på hjemmesiden. Betalingen vil først blive trukket på din konto, når varen afsendes.

Our payment solution is based on the SSL-standard which means that the information you are sharing in connection to your payment is protected by encryption. As encryptionform at electronic shopping, the SSL-standard is widely known and considered a very secure solution. 

Shipping 

We ship all orders with PostNord. At ordering you choose yourself from following possibilities: PostNord Pakkeshop, PostNord Privatlevering og PostNord Erhvervslevering.

By purchases over 500 kr. including VAT, free shipping is obtained at Danish addresses with the choice of PostNord Pakkeshop. 

Parcels greater than 5L bottles (10L and up) are shipped by SAND and it is, therefore, only possible to choose either delivery by haulier or by pick-up at Bollerup Jensen, Bindesbølvej 16-20, 6880 Tarm.

When you receive your order confirmation, the order is dealt with as fast as possible, and has a delivery time within Denmark at up to 5 work days.. If you put in a larger order, other delivery terms can be applicable, so please call if so. 

If parcels are not picked-up at a pakkeshop, the customer is responsible for the cost of reshipping. 

Responsibility

Bollerup Jensen webshop has reservations toward possible tax changes, price- and typing errors, technical errors, sold out items, and force majure, comprising work conflicts and lack or delays from deliverys from subcontractors. 

Products need to be used after the recommendations that are evident on either the product or the Safety Data Sheet. In terms of product responsibilty, the terms of the Danish court is applicable at any given time. 

Warranty

There is a warranty of 2 years in regards to the purchasing law. Our warranty is applicable in cases of errors in material and/or fabrication. 

The product must be used after the recommendation that is evident on the product or the Safety Data Sheet. The warranty is not applicable for errors or damages that has occured with the wrong use of the product. 

Bollerup Jensen covers shipping costs for returning in a reasonable amount. 

At warranty, requests and warranty products must be sent to:

Bollerup Jensen Retail A/S
Bindesbølvej 16-20
6880 Tarm
Danmark

Telefon: +45 97 37 60 33
E-mail: info@bollerup-jensen.dk

Parcels sent by cash-on-delivery are not accepted. 

Returning policy

As a consumer you have 14 days right of withdrawal. From the order is received, you have 14 days to notify us that you withdraw the purchase and then you have 14 days to send back the parcel. If the last day of your right of withdrawal period is on a Holy day, you will have the following weekday to use the right of withdrawal. It is enough for due time returning that you have shipped the items on the last day. Remember to get a receipt that the parcel has been sent off. 

When you use our right of withdrawal, you must pay the shipping cost yourself for the returning of the item. 

When you return an item, you must indicate the order no. on the parcel and attach a copy of the invoice or order confirmation for the parcel. You are responsible for any transportation damages at return shipping, so make sure that the items are packed justifiably. 

When receiving your returned items, they are checked out before the re-payment of the purchasing price. The amount is payed back to the card used for payment of the order. We attempt to return the amount to you within 7 weekdays after receiving the returned items. It is not possible to have the return amount transferred to another account. 

If we do not believe that the conditions for the right of withdrawal is fulfilled, we will contact you and denounce the cause. If we do not acknowledge your right to return, you have to either pick-up the items or pay for shipping. If you do not pick up your items, we will store them in 30 days from the day of the decline of return. Hereafter, your items will be destroyed. 

You cannot just withdraw your purchase by not accepting to receive the parcel without giving notice hereof. 

By use of the right of withdrawal, the items are sent to:

Bollerup Jensen Retail A/S
Bindesbølvej 16-20
6880 Tarm
Danmark

Telefon: +45 97 37 60 33
E-mail: info@bollerup-jensen.dk

Parcels sent by cash-on-delivery are not accepted. 

Data processing

Information submitted at www.bollerupjensen.dk or www.bollerup-jensen.dk are not passed on or sold in any way to anyone. 

You always have a right to information registered at www.bollerupjensen.dk or www.bollerup-jensen.dk. You also have a ret to know what information that has been registered about you. These are rights that is found in the personal data and requests in connection to this have to be sent to info@bollerup-jensen.dk

Opportunities for complaint

If you have a complaint regarding a product bought in our webshop, you can at first send a notice hereof to Bollerup Jensen Retail A/S.

Telefon: +45 97 37 60 33
E-mail: info@bollerup-jensen.dk

Read more about our complaint policy here: http://ec.europa.eu/consumers/odr/ 

Contact

If you have not found the answer to your question, you are always welcome to contact us on either phone or e-mail. 

Telefon: +45 97 37 60 33
E-mail: info@bollerup-jensen.dk

Requests that are not related to customer service or complaints can also be send to Bollerup Jensen at info@bollerup-jensen.dk

Changes

Bollerup Jensen reserves the right to change and update the terms and conditions that are applicable for www.bollerupjensen.dk and www.bollerup-jensen.dk. It is, therefore, important that you continue to keep yourself updated if changes have occurred.